RETURNS & REFUNDS

7-day returns

If you're not happy with your bag, you can return it within 7 days of delivery for a refund. We don't offer exchanges. If you'd like a different design, return the item and place a new order.

Eligibility

Items must be unused, unwashed and in their original packaging, with all tags and labels attached. Gift cards are non-returnable and non-refundable.

How to return

1. Email help@themysu.com or WhatsApp +61 403 064 006 with your order number and the reason for the return.
2. We'll confirm your return and send you the return address.
3. Send the item back. You pay the return shipping. We recommend a tracked service.

Refunds

Once we've received and inspected the item, we'll refund you within 14–21 days. Orders paid with MintPay are refunded through MintPay. All other orders are refunded by bank transfer, and we'll ask for your bank details.

Damaged, faulty or wrong item?

Tell us within 3 days of delivery, with photos. Once we receive the item back, we'll send a replacement or a full refund. Return shipping is paid by the customer.